You can cancel your order at least 48 hours ahead of the scheduled delivery by sending a message to us on Whatsapp at +65 8298 8344.
Refunds will be made in the form of store coupons for future purchases. Note that these coupons will expire after 180 days.
Cancellations made less than 48 hours before the scheduled delivery will incur a $25 administrative cost, deducted from the store coupons you’ll receive. These coupons will expire after 180 days.
Once the item is out for delivery, retrieval is not possible, and fulfillment is considered completed upon receipt by the recipient or someone on their behalf at the specified location.
CHANGE OF MIND
Changes to your order of the same or higher value can be made at least 48 hours ahead of scheduled delivery by sending a message to us on Whatsapp at +65 8298 8344.
No refunds for the balance will be provided if changing to a lower value item.
Amendments made less than 48 hours before the scheduled delivery will incur a $25 administrative cost.
Similar to cancellations, once the item is out for delivery, retrieval is not possible, and fulfillment is considered completed upon receipt.
ORDER IS DAMAGED
Report any damage to the product via Whatsapp at +65 8298 8344 within 12 hours of delivery.
Assessments for damage will be conducted by our trusted delivery partner.
We accept reports of damages only within the initial 12-hour period after delivery.
Check the product during self-collection or confirm its condition with the recipient.
In case of damage due to our fault, we will arrange for a 1-to-1 replacement at no cost.
While we strive to replace the product promptly, we can’t guarantee same-day delivery or an identical replacement if the item is out of stock. Out-of-stock items may be replaced with equivalents of equal value without prior notification.
